FAQ

1. Where do you deliver?

We deliver to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. How much does shipping cost?

Standard shipping is free: $0.00 USD for all eligible orders, with no minimum purchase.

3. When should my order arrive?

Processing takes 1-2 business days, followed by 3-6 business days in transit. Estimated total delivery time is 4-8 business days after payment confirmation. Business days are Monday-Friday, excluding U.S. federal holidays.

4. Which carriers do you use?

We use USPS, DHL, UPS, and FedEx. Your shipment confirmation identifies the carrier for your order.

5. How do I track my order?

Use the tracking link in your shipment confirmation email. Allow 24-48 hours after dispatch for tracking activity to appear. Contact us if it has not updated after that time.

6. Can I change or cancel an order?

Email info@akelyjkho.com within 24 hours of placing the order. Include your order number and the requested change. We will try to help, but changes or cancellations cannot be guaranteed once an order has shipped.

7. Which payment methods can I use?

Use any method displayed at checkout. Options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Payments are in USD.

8. Can I return a speaker?

You may request a return within 30 calendar days of delivery. Change-of-mind returns must meet the condition requirements in our Refund Policy, and you pay the return shipping. We do not charge a restocking fee.

9. What if my order arrives damaged, defective, or incorrect?

Contact us within 3 calendar days of receipt with your order number and photos when possible. Akelyjkho pays return shipping for confirmed quality problems, shipping damage, or incorrect items. This reporting request does not reduce your 30-day return window or applicable legal rights.

10. When will I receive my refund?

We inspect returns within 2 business days of receipt. Approved refunds are credited to the original payment method within 5 business days of approval. Return shipping time is additional.

11. Do you offer exchanges?

We do not offer direct exchanges. Request an eligible return and place a separate order for the product you prefer.

12. Will the speaker work with my device?

Check the product's Bluetooth compatibility and connection details before ordering. Available features, battery life, charging requirements, and water-resistance ratings vary by model. Contact us with the speaker name and your device model if you need help.

13. When can I reach customer service?

Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Email: info@akelyjkho.com
Phone: 【--】